Refund Policy

This Refund Policy describes when refunds and credit restorations are available for paid features on Lomio. It applies to subscriptions, credit packs, AI generation usage, video generation, LoRA training, and marketplace purchases. It does not override applicable consumer protection rights you may have in your jurisdiction.

Subscription fees are billed in advance for the chosen billing cycle. Refund requests for subscription fees are handled on a case-by-case basis. We generally do not refund partial billing periods. If you cancel, your plan typically remains active through the end of the current paid period.

Unused credit packs may be eligible for a refund within a limited period after purchase, provided the credits have not been consumed and your account is in good standing. Once any portion of a pack has been consumed, the remaining balance is generally non-refundable.

Consumed AI credits are generally non-refundable once generation has started. Generation costs are deducted in line with the published pricing for the task type, model, and resources used.

If a generation task fails due to a Lomio system error, credits consumed by that task may be automatically restored to your wallet. If the failure was caused by invalid user input, a violation of these Terms or applicable policies, or a third-party content or model issue, a refund or credit restoration may not apply.

Video generation and LoRA training are high-cost tasks. Once processing has started, refunds are limited and are generally only available where a Lomio system failure prevented the task from completing. Costs incurred for partially executed tasks (e.g., GPU time consumed before failure) may not be refundable.

Marketplace purchases (such as templates, prompts, characters, LoRAs, or workflows) are generally considered final once the item has been installed or downloaded. We may grant refunds in cases where an item is defective, materially misrepresented, or clearly violates marketplace policies. Specific marketplace terms may apply at the point of purchase.

To request a refund, contact support@lomio.art with your account email, the workspace involved, the related invoice or task identifier, and a description of the issue. We may ask for additional information to evaluate the request.

We aim to review refund requests promptly. Where a refund is approved, processing time will depend on your payment method and our payment provider. Bank or card refunds typically appear within several business days.

Refunds and credit restorations generally do not apply when:

• Credits have already been consumed by successful generation tasks.
• The task failed because of invalid user input, prohibited content, or third-party model restrictions.
• The account or workspace is subject to suspension for violations of these Terms.
• The refund request falls outside the applicable refund window.

Filing a chargeback before contacting us deprives us of the opportunity to resolve the issue. Pending chargebacks may result in temporary account restrictions while the dispute is reviewed. We encourage you to reach out first so we can try to resolve any concern directly.

For refund questions or requests, contact support@lomio.art.